FAQ

I got the wrong size. Can I exchange it?

We will allow an exchange for another size as long as the item is still in original condition. Your request for an exchange must be made within 7 days after the package is received. After the 8th day, we will not accept any exchanges. The item MUST be in the same condition that it was received (un-washed and un-worn). We CANNOT exchange your item if it has been washed, worn, or damaged. Please contact us through e-mail if you would like an exchange. If you have already received the package, you must mail us the item back to our office with a copy of the Receipt, contact number, and the item information (such as name, color, and size) that you would like to exchange for. After we have received the package, we will contact you to confirm the details and have the exchange item sent out.

What payment options are available?

We only take the following major credit cards as form of payment: MasterCard, Visa, and American Express. We also accept PayPal.

When can I expect my order to ship?

Depending on the delivery method you have chosen, please keep in mind that the package must be processed before it is shipped out. Purchased items will be shipped within 7 business days of the order, although most will ship within 3 to 4 In addition, our business days are Monday through Friday; if an order is placed after 5PM Western, we will not be able to process it until the next morning. If an order is placed after 5PM on Saturday and during the weekend, we will not be able to process it until Monday morning. We will ship with the USPS and USPS counts each Business day, excluding holidays and weekends. If you set your order during the week you are looking to recieve your order in the next 3-4 business days.Saturday or Sunday does NOT count as a business day; USPS deliveries are Monday through Friday.

How should I go about washing my T-shirt's, Hoodies, Etc.?

For all of our items we advise you wash INSIDE OUT to not damage the image. Wash BLACK with like colors and in COLD water. Same goes for Hoodies and Crewnecks. Same for all WHITE tshirts, but wash in WARM water

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How do the sizes run?

The size run fitting. They do not run big at all.

For any furthur questions Email us at planesnrocketsco@gmail.com